Terms of service

Terms of Service

Last Updated: August 18, 2026

Welcome to VeoDent. These Terms of Service ("Terms") govern your use of the VeoDent website, online store, products, services, and related features (collectively, the "Services").

By accessing or using our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or Services.

1. About VeoDent

VeoDent is an online oral-care store offering products designed to support everyday dental and oral-care routines.

Our store is powered by Shopify, which provides the technology used to operate our online store.

All purchases made through our website are transactions between you and VeoDent.

2. Eligibility and Use of Our Website

By using our Services, you confirm that:

  • You are legally permitted to enter into a purchase agreement in your jurisdiction.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not use our website to engage in fraudulent, abusive, or harmful activity.

If you create an account, you are responsible for maintaining the confidentiality of your account information and for activity conducted through your account.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors and appearance may vary depending on your device or screen settings.

  • Product packaging may occasionally differ from images shown on our website.

  • Product specifications, descriptions, availability, and packaging may change without notice.

  • We reserve the right to discontinue products or limit quantities available for purchase.

We do not guarantee that a product's appearance will exactly match images displayed on your device.

4. Oral-Care Product Disclaimer

VeoDent products are intended for general oral-care and personal-care use according to the instructions provided with the product.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition, unless expressly stated otherwise and permitted by applicable law.

If you have a dental or medical condition, allergies, sensitivity, or concerns about using an oral-care product, consult an appropriately qualified healthcare or dental professional before use.

Always follow the manufacturer's instructions and product-specific warnings.

5. Product Safety and Proper Use

Customers are responsible for using products according to the instructions, warnings, and recommended usage provided with the product.

Do not use a product in a manner inconsistent with its intended purpose.

If you experience significant irritation, discomfort, an allergic reaction, or another unexpected problem while using a product, discontinue use and seek appropriate professional advice when necessary.

6. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation. An order may be cancelled or declined in certain circumstances, including:

  • Product availability issues

  • Pricing or listing errors

  • Payment problems

  • Suspected fraud or unauthorized activity

  • Incorrect customer information

  • Shipping restrictions

  • Other circumstances requiring cancellation

If we cancel an order after payment has been received, we will provide an appropriate refund according to the applicable payment method and our Refund Policy.

7. Order Information

You are responsible for providing accurate and complete information when placing an order, including:

  • Your full name

  • Email address

  • Shipping address

  • Billing information

  • Any other information required to process your order

VeoDent is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

8. Prices and Payments

All prices displayed on our website are subject to change without notice.

The price applicable to your purchase is generally the price displayed at the time you place your order.

Prices may not include shipping charges, taxes, customs duties, or other applicable fees unless expressly stated at checkout.

Payment must be successfully received or authorized before an order can be processed.

We reserve the right to correct pricing, promotional, or product information errors and, where appropriate, cancel affected orders.

9. Promotions and Discounts

From time to time, VeoDent may offer discounts, promotional codes, sales, bundles, or other special offers.

Unless otherwise stated:

  • Promotions may have expiration dates.

  • Promotional codes may have specific conditions.

  • Some offers may not be combined.

  • Promotions may be limited to certain products or customers.

  • We reserve the right to modify or end a promotion where permitted by law.

The terms stated for a specific promotion will apply to that promotion.

10. Shipping and Delivery

Orders are processed and shipped according to the shipping information provided on our website.

Estimated delivery times are estimates and are not guaranteed.

Delivery may be affected by:

  • Shipping carrier delays

  • Customs processing

  • Weather

  • Public holidays

  • Incorrect shipping information

  • Unexpected logistical issues

  • Events outside our reasonable control

For additional information, please review our Shipping Policy.

Once an order has been handed to the applicable shipping carrier, delivery is subject to the carrier's handling and delivery process.

11. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are handled according to our Refund & Return Policy.

Before returning a product, customers should review the applicable requirements, including any conditions relating to product condition, packaging, return periods, and eligibility.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

12. Cancellations

If you need to cancel an order, contact VeoDent as soon as possible after placing it.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be accommodated after processing or shipment has begun.

If an order cannot be cancelled, you may be able to use the return process described in our Refund & Return Policy.

13. Intellectual Property

All content available through the VeoDent website, including:

  • VeoDent trademarks and logos

  • Product images

  • Graphics

  • Text

  • Website design

  • Videos

  • Product descriptions

  • Marketing materials

  • Other original content

is owned by VeoDent or used with permission from the relevant rights holder and may be protected by applicable intellectual-property laws.

You may use our website for personal and lawful purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

14. Customer Reviews and Feedback

If you submit a review, comment, testimonial, suggestion, photograph, video, or other content to VeoDent ("Feedback"), you grant VeoDent permission to use, reproduce, display, and distribute that content for legitimate business and promotional purposes, subject to applicable law.

You represent that:

  • You own or have permission to submit the content.

  • Your content does not violate another person's rights.

  • Your content is not fraudulent or misleading.

  • Your content does not contain unlawful, abusive, threatening, or harmful material.

We reserve the right to remove content that violates these Terms or applicable law.

15. Third-Party Services

Our Services may use third-party services to support functions such as:

  • Payment processing

  • Shipping and fulfillment

  • Analytics

  • Advertising

  • Website functionality

  • Customer support

Third-party services may have their own terms and privacy policies.

VeoDent is not responsible for the independent policies or practices of third-party services, except where applicable law provides otherwise.

16. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or informational purposes.

VeoDent does not control third-party websites and is not responsible for their content, security, privacy practices, or services.

You access third-party websites at your own risk and should review their applicable terms and privacy policies.

17. Prohibited Activities

You agree not to use our Services to:

  • Violate any applicable law or regulation.

  • Commit fraud or engage in deceptive activity.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses, malware, or harmful code.

  • Interfere with the operation or security of our website.

  • Impersonate another person or business.

  • Collect personal information about other users without authorization.

  • Scrape, copy, or systematically extract website content without our permission.

  • Use our website for spam, phishing, or other abusive activities.

  • Misuse promotional codes or offers.

  • Resell our website content or services without authorization.

We reserve the right to restrict or terminate access to our Services if we reasonably believe that these Terms have been violated.

18. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the Services will always be:

  • Available without interruption

  • Error-free

  • Secure

  • Free from viruses or harmful components

  • Available at all times

We may temporarily suspend or modify the Services for maintenance, updates, technical issues, or other operational reasons.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and information provided through our website are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The website will always operate without interruption.

  • Information on the website will always be complete or error-free.

  • Products will meet every customer's individual expectations.

  • The website will be free from technical problems.

Nothing in these Terms excludes or limits any warranty, consumer protection, or legal right that cannot lawfully be excluded or limited.

20. Limitation of Liability

To the fullest extent permitted by applicable law, VeoDent and its owners, employees, contractors, service providers, and affiliates will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our Services or products.

This may include losses resulting from:

  • Website interruptions

  • Delayed deliveries

  • Third-party services

  • Unauthorized access

  • Loss of data

  • Loss of profits

  • Other circumstances outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to defend and hold harmless VeoDent and its owners, employees, contractors, service providers, and affiliates from claims, losses, damages, or expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of our Services.

  • Your violation of another person's rights.

  • Your misuse of our website or Services.

22. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy before using our Services.

23. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our Services after updated Terms are posted means that you acknowledge the updated Terms, to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to apply.

25. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies referenced on our website, constitute the agreement governing your use of our Services, except where additional terms apply to a specific service or promotion.

26. Governing Law

These Terms will be governed by the applicable laws governing VeoDent's operations, without limiting any mandatory consumer protections that apply to customers in their jurisdiction.

Where applicable law provides consumers with rights that cannot be waived, those rights remain unaffected by these Terms.

27. Contact Information

If you have questions about these Terms of Service, please contact us at:

VeoDent
Email: veodent299@gmail.com

VeoDent
Better Care. Brighter Smiles.