Shipping Policy

Last Updated: August 18, 2026

At VeoDent, we are committed to delivering your oral-care products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.

Orders are generally processed Monday through Friday, excluding U.S. federal holidays and other applicable holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please note that processing times are separate from shipping and delivery times.

2. Estimated Delivery Times

Delivery times depend on your destination, shipping method, carrier, and other factors.

Typical estimated delivery times are:

• Standard Shipping: 5–10 business days

• Express Shipping: 3–7 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Delivery may take longer due to circumstances beyond our reasonable control, including:

• Carrier delays

• Severe weather

• Holidays

• Customs processing

• Incorrect or incomplete shipping information

• Transportation disruptions

• High shipping volumes

• Other unforeseen logistical circumstances

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, VeoDent may offer:

• Free shipping promotions

• Discounted shipping rates

• Limited-time shipping offers

• Shipping promotions for selected products or orders

Any shipping promotion will be subject to the terms displayed at the time of purchase.

4. Tracking Your Order

When tracking is available, tracking information will be provided in your shipping confirmation email.

After your order has been shipped, it may take up to 48 hours for tracking information to become active or display movement.

If tracking information does not immediately update, please allow additional time for the carrier's system to register the shipment.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify your:

• Full name

• Shipping address

• Apartment, suite, or unit number, where applicable

• ZIP code

• Other information required for delivery

If you realize that your shipping information is incorrect, contact veodent299@gmail.com as soon as possible.

We will make reasonable efforts to update the information before shipment; however, we cannot guarantee that an address can be changed after an order has been processed or shipped.

VeoDent is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

6. Delayed, Missing, or Lost Packages

Although we work with shipping and fulfillment providers to help ensure reliable delivery, shipping delays and delivery issues can occasionally occur.

If your package appears significantly delayed or has not arrived within the estimated delivery timeframe, please contact veodent299@gmail.com with your order number.

We will review the available tracking information and, where appropriate, assist with contacting the applicable shipping or fulfillment provider.

Please note that carrier investigations or claims may require additional processing time.

7. Damaged Packages or Products

Please inspect your package and products promptly after delivery.

If your order arrives visibly damaged or the product inside is damaged, contact veodent299@gmail.com, preferably within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos of the shipping package

• Clear photos of the product

• A description of the damage

• Video evidence, where applicable

We will review the circumstances and, where appropriate, provide a replacement, refund, or another suitable resolution in accordance with our Refund & Return Policy.

8. International Orders

For orders shipped internationally, delivery times may vary depending on the destination country, shipping carrier, customs procedures, and local delivery conditions.

International customers may be responsible for applicable:

• Customs duties

• Import taxes

• Brokerage fees

• VAT or other local taxes

• Other fees imposed by the destination country

These charges are generally the responsibility of the customer unless otherwise stated at checkout.

VeoDent does not control customs authorities and cannot guarantee how quickly an international shipment will clear customs.

9. Delivery Issues Outside Our Control

VeoDent is not responsible for delays or delivery failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Government restrictions

• Customs delays

• Carrier disruptions

• Transportation interruptions

• Labor disputes

• Public emergencies

• Incorrect customer-provided information

• Other events beyond our reasonable control

We will make reasonable efforts to assist customers when such issues occur.

10. Shipping Restrictions

Certain products, destinations, or shipping methods may be subject to restrictions imposed by carriers, fulfillment providers, or applicable laws.

If an order cannot be shipped to the selected destination for a legitimate reason, VeoDent may contact the customer to discuss available options or cancel the affected order and provide an applicable refund.

11. Contact Us

If you have questions regarding shipping, order processing, tracking, delivery delays, damaged packages, or other shipping-related matters, please contact:

VeoDent Customer Support
Email: veodent299@gmail.com

VeoDent
Better Care. Brighter Smiles.