Refund policy

Refund & Return Policy

Last Updated: August 18, 2026

At VeoDent, we are committed to providing quality oral-care products and a positive shopping experience. If you experience an issue with your order, please contact us at veodent299@gmail.com. We will review your request in accordance with this Refund & Return Policy and applicable U.S. consumer protection laws.

1. 7-Day Return Window

VeoDent accepts eligible return requests made within 7 calendar days of the date your order is delivered.

To qualify for a return, the item must:

Be unused and in its original condition.
Remain in its original packaging.
Include all original accessories, components, tags, and materials, where applicable.
Include your order number or other valid proof of purchase.

Returns that do not meet these requirements may be declined.

2. How to Request a Return

To request a return, email veodent299@gmail.com within the applicable return period.

Please include:

Your order number
Your full name
The product you wish to return
The reason for the return
Clear photos or videos, if the request involves damage, defects, or an incorrect item

Do not ship any product back until you have contacted VeoDent and received return instructions from us.

Once your request has been reviewed and approved, we will provide the appropriate return instructions.

3. Return Shipping Costs

For returns resulting from a change of mind, incorrect selection, or other reasons not caused by VeoDent, the customer may be responsible for the applicable return shipping costs.

If an item arrives damaged, defective, or incorrect, VeoDent will review the circumstances and, where appropriate, provide a replacement, refund, or reasonable return-shipping solution.

Return-shipping instructions and any applicable reimbursement will be confirmed when your return request is approved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that:

Arrived damaged
Is defective or does not function as described
Is missing essential components
Is materially different from the product ordered
Is the wrong product

please contact us at veodent299@gmail.com, preferably within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos of the product
Clear photos of the shipping package and packaging
A description of the issue
A video demonstrating the issue, where applicable

After reviewing the information, VeoDent may offer a replacement, refund, or another appropriate resolution, depending on the circumstances.

5. Oral-Care and Personal-Care Products

Because many VeoDent products are intended for direct oral or personal use, certain products may be non-returnable once opened or used for hygiene and safety reasons.

This may include:

Electric toothbrushes
Replacement brush heads
Teeth-whitening products
Whitening strips
Oral-care products
Mouth-care accessories
Other products intended for direct personal or oral use

Sealed and unused products may be eligible for return if they otherwise satisfy the requirements of this policy.

This policy does not limit any non-waivable rights or remedies available to customers under applicable law, including rights relating to defective or faulty merchandise.

6. Non-Returnable Items

Unless otherwise required by applicable law, the following items may not be eligible for return:

Opened or used oral-care products where hygiene or safety concerns apply
Personalized or customized products
Gift cards
Products specifically identified as non-returnable on their product page
Products damaged through misuse, abuse, improper care, or unauthorized modification

Promotional or sale items may be subject to additional return conditions disclosed at the time of purchase.

If you are unsure whether an item qualifies for a return, please contact veodent299@gmail.com before sending it back.

7. Exchanges

If you receive a defective, damaged, or incorrect product, please contact VeoDent before returning the item.

For other exchange requests, exchanges are subject to product availability and the applicable return requirements.

If the requested replacement is unavailable, VeoDent may offer a refund or require the original item to be returned before a replacement or refund is issued.

8. Refunds

Once an approved return is received, VeoDent will inspect the returned item.

After the return has been reviewed, we will notify you whether your refund has been approved or declined.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow up to 10 business days for VeoDent to process an approved refund.

After VeoDent issues the refund, your bank, credit-card issuer, or payment provider may require additional time to make the funds available in your account.

If you have not received your refund within 15 business days after VeoDent confirms that the refund was issued, please contact veodent299@gmail.com.

9. Refund Amounts

If your return is approved, the amount refunded may depend on the reason for the return and the applicable shipping or return costs.

Original shipping charges may be non-refundable where permitted by applicable law.

For products that are defective, damaged, incorrect, or otherwise determined to be the responsibility of VeoDent, we will review the circumstances and provide an appropriate resolution.

10. Late or Missing Refunds

If your refund has been approved and you have been notified that it was issued but the funds have not yet appeared in your account:

Check your bank or payment account.
Contact your bank, card issuer, or payment provider.
Allow additional processing time.
If the refund remains unavailable, contact veodent299@gmail.com.

11. Order Cancellation

If you wish to cancel an order, contact veodent299@gmail.com as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests; however, cancellation cannot be guaranteed once an order has been processed, packed, or shipped.

If an order can no longer be canceled, you may request a return after delivery if the product is eligible under this policy.

12. Consumer Protection Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive any consumer rights or legal remedies that cannot legally be excluded or waived under applicable law.

Where applicable U.S. federal or state law provides a customer with a right to a refund, replacement, repair, return, or another remedy, those rights remain unaffected by this policy.